Privacy Policy
Last updated: 19 May 2026
This Privacy Policy explains how Ligamentscrubux.world (referred to as “we”, “us”, or “our agency”) collects, uses, stores, and discloses personal information about you when you use our website. We are governed primarily by the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) in that Act.
If you are in the European Economic Area or United Kingdom, some additional rights under the GDPR or UK GDPR may apply to you; we address those briefly in section 12 below.
1. Who we are (agency identity)
Agency / website operator: Ligamentscrubux.world
Physical address: 36 Ward Street, Hamilton Central, Hamilton 3204, New Zealand
Email: callback@ligamentscrubux.world
Phone: +64 21 199 7355
For privacy enquiries, access requests, or correction requests, contact us using the details above. We will respond within the timeframes required by the Privacy Act 2020 (generally within 20 working days for access and correction requests, unless an extension applies).
2. Personal information we collect
We may collect the following kinds of personal information:
- Contact details and messages: name, email address, message content, and the fact that you gave consent when submitting our contact form.
- Technical information: IP address, browser type, device type, operating system, referring URL, and pages viewed—mainly where you accept analytics or similar cookies (see our Cookie Policy).
- Cookie and preference data: your cookie choices (stored in your browser’s local storage and, where applicable, in our server logs).
Providing contact form information is voluntary. If you do not provide it, we cannot reply to your enquiry through the form. Some technical data may be collected automatically when you use the site, depending on your cookie settings.
3. How we collect information
- Directly from you (contact form, email, phone).
- Automatically through cookies and similar technologies (with your consent where required for non-essential cookies).
- From our hosting, email, or analytics providers where they process data on our behalf.
Where reasonable, we collect personal information directly from you (IPP 1 and IPP 2).
4. Why we collect and use information (purposes)
We collect and use personal information only for lawful purposes connected with our functions, including to:
- Respond to your questions and contact requests.
- Operate, maintain, and secure the website.
- Understand aggregated site use (analytics), if you have consented to analytics cookies.
- Measure or improve marketing, if you have consented to marketing cookies.
- Comply with legal obligations and defend legal claims.
- Keep records of cookie consent where needed.
We do not use your information for purposes that are incompatible with the purpose for which it was collected, unless permitted by the Privacy Act 2020 (IPP 10).
5. Disclosure of personal information
We do not sell your personal information. We may disclose information to:
- Service providers (e.g. website hosting, email delivery, analytics) who process data only on our instructions and under appropriate contractual protections.
- Professional advisers (e.g. lawyers) where reasonably necessary.
- Regulators or courts when required by New Zealand law.
Any disclosure is made in accordance with IPP 11. We take reasonable steps to ensure recipients protect your information (IPP 5).
6. Storage, retention, and disposal
We keep personal information only as long as needed for the purposes above, unless a longer period is required by law:
- Contact form records: up to 24 months, then deleted or anonymised unless needed for a dispute or legal obligation.
- Server and security logs: up to 12 months.
- Cookie consent records: up to 36 months, to demonstrate compliance with your choices.
When information is no longer required, we take reasonable steps to destroy or de-identify it (IPP 9).
7. Security safeguards
We protect personal information with reasonable safeguards against loss, misuse, unauthorised access, or disclosure (IPP 5), including:
- HTTPS encryption for data in transit.
- Access limited to people who need it for their work.
- Contractual requirements on processors where practicable.
No internet transmission is completely secure. You use the site at your own risk in that regard.
8. Disclosure to overseas persons (IPP 12)
Some service providers may store or process data outside New Zealand (for example, cloud hosting or analytics in Australia, the United States, or the EU). Before we disclose personal information overseas, we take reasonable steps to ensure the recipient is subject to comparable safeguards, or we rely on an authorised exception under the Privacy Act 2020 (such as your authorisation after we have informed you of the countries involved and any material differences in protections).
If you want details of likely overseas locations for your information, contact us.
9. Access and correction of your information (IPP 6 and IPP 7)
You have the right to ask whether we hold personal information about you and to request access to it, subject to grounds for refusal under the Privacy Act 2020.
You may also ask us to correct your personal information if you believe it is inaccurate, incomplete, out of date, or misleading. If we disagree with a correction, you may ask us to attach a statement of the correction sought.
How to request access or correction: email callback@ligamentscrubux.world with your name, contact details, and what you are requesting. We may need proof of identity. We aim to respond within 20 working days.
10. Unique identifiers
We do not assign unique identifiers (such as customer numbers) except where necessary for internal operations or where you have agreed. Analytics tools may use their own pseudonymous identifiers if you consent to those cookies.
11. Notifiable privacy breaches
If we suffer a privacy breach that it is reasonable to believe has caused serious harm or is likely to do so, we will notify the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020.
12. Overseas visitors (GDPR / UK GDPR)
If you are in the EEA or UK, you may have additional rights (including data portability and objection to certain processing). Our lawful bases may include consent, legitimate interests, or legal obligation as applicable. You may lodge a complaint with your local supervisory authority. Contact us first so we can try to resolve your concern.
13. Complaints
If you are concerned about how we have handled your personal information, contact us first. If you are not satisfied with our response, you may complain to:
Office of the Privacy Commissioner (New Zealand)
Website: www.privacy.org.nz
Phone: 0800 803 909 (NZ)
14. Children
This website is intended for a general adult audience. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent. If you believe we have collected a child’s information, contact us and we will take reasonable steps to delete it.
15. Marketing and electronic messages
We do not send commercial electronic messages without your consent, in line with the Unsolicited Electronic Messages Act 2007 (UEMA). Replying to a contact form does not automatically subscribe you to marketing unless you clearly opt in.
16. Online advertising (including Google Ads)
We may promote this website through online advertising platforms such as Google Ads in New Zealand. Ad landing pages identify us clearly, state that content is general education only, and link to this Privacy Policy and our Cookie Policy. We do not use advertising to promote medical treatment, guaranteed results, or unapproved health products.
Where advertising involves cookies or similar technologies (for example, conversion measurement), we use those tools only in line with your cookie choices and applicable law. You can update preferences at any time via Manage cookie preferences in the site footer.
17. Fair Trading and accurate information
We aim to present information fairly and accurately under the Fair Trading Act 1986. We do not make false or misleading claims about health outcomes. Product references are educational; any future sponsored links will be clearly disclosed.
18. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may be highlighted on the website. Continued use after changes constitutes notice of the updated policy where permitted by law.